SHIPPING, PICKUP & SAMPLE SUPPORT

Flexible Options for Getting Samples and Collection Materials Where They Need to Go

Whether you are shipping samples from outside the area, scheduling local pickup, arranging onsite water collection, or ordering sampling materials, Biotrax provides several options for preparing and coordinating your submission.

The right option depends on the sample type, testing requirements, location, collection schedule, and condition in which the sample must arrive.

Confirm your testing and submission requirements before collecting, scheduling, or shipping a sample.

ASK ABOUT SAMPLE REQUIREMENTS

HOW CAN WE HELP?

SAMPLE SHIPPING

Shipping samples to Biotrax?

Review the steps for confirming your testing, preparing your test order, obtaining the correct materials, packaging your samples, and coordinating delivery to the laboratory.

VIEW SAMPLE SHIPPING STEPS

SAMPLE PICKUP & WATER COLLECTION

Located within our local service area?

Learn how to schedule pickup for food, environmental, or other applicable samples—or request onsite collection for applicable water-testing needs.

SCHEDULE OR REVIEW LOCAL SERVICES

ORDER SUPPLIES

Need swabs, plates, collection vessels, sample bags, coolers, or shipping materials?

Review available supplies, ordering requirements, and when clients may need to provide their own packaging.

VIEW SUPPLY OPTIONS

CONFIRM YOUR TESTING REQUIREMENTS FIRST

Before collecting, shipping, or scheduling pickup, confirm:

What the sample is
Which testing is needed
The required sample quantity or volume
The correct container, swab, plate, bag, or collection vessel
Whether refrigeration, preservation, or another condition is required
The applicable holding time
How the test order and sample information will be submitted

Requirements vary by test and sample type. Contact Biotrax before collection when you are unsure what is needed.

ASK ABOUT SAMPLE REQUIREMENTS

FROM TEST REQUEST TO SAMPLE RECEIPT

CONFIRM THE TESTING
1. Make sure the analysis, sample requirements, and timing have been established.
PREPARE THE TEST ORDER
1. Enter the sample and testing information through TRAX, complete the applicable submission form, or coordinate the request with Biotrax.
CHOOSE THE DELIVERY OPTION
1. Ship the samples, schedule local pickup, arrange onsite water collection, or deliver them directly to the laboratory.
ORDER MATERIALS WHEN NEEDED
1. Eligible clients may order applicable collection or shipping supplies before the planned sampling date.

NOT SURE WHICH OPTION APPLIES?

Tell us what you are testing, where the sample is located, and when it will be collected.

Our team can help clarify whether you should ship the sample, schedule pickup, request onsite water collection, order supplies, or deliver it directly to the laboratory.

CONTACT BIOTRAX